Tesco Expand Self-Service Checkout To Include Customers Stacking Shelves & Processing Deliveries

EYING a new streamlined and improved customer service experience, Tesco has announced it is expanding its self-service offerings beyond self-scan and checkout services from next week.

“Customer surveys indicate they want more freedom to go about their shopping unencumbered by inconveniences in the traditional retail processes such as staff,” explained Tesco’s head of increasing dividends Tony Smith.

The new changes will see customers allowed access to loading bays where they can free produce they want to buy from crates and pallets, moving them to their shop floor location at dedicated signposted spaces on shelves in various aisles.

“From here, customers can then take a number of those items, scan them, pay for the items, pack them in bags and leave,” added Smith.

The initiatives are set to increase customer interaction with faceless interfaces by 350%, reducing the need for surplus staff.

“And we understand not all customers live in the most conveniently located areas in relation to their local branch. In fact, some might live closer to distribution centres and in those cases we’ve heard what customers have said and we give in; you can pick up large shipments of stock from there and drive them directly to our stores,” chimed head of staff headcount recalibration Craig Stafford.

“Our only thought here is the customer, it’s all customer led initiatives and ideas,” he added, handing some pricing guns to a stressed out mother-of-three who just wanted to know where the milk aisle was.