ULSTER BANK branches were advised by their leading IT expert today to ‘try turning it of and on again’ as the company goes into its second day of a major computer failure, a source has revealed.
Information technology guru Mohammed Patel was contacted on Wednesday about the system collapse but replied by saying that the issue was not sent through the proper channel’s and until then the problem will not be handled by the IT department.
The Ulster Bank main office eventually got a call back this morning from Mr. Petal, who advised the company to try turning off their ATM machines and main computers off and then on again.
Sean Dorgan, Chairman of Ulster Bank said: “I got the call at half past ten this morning and he just grunted at me down the phone.”
“Then he told me to turn ‘it’ on and off again. When I asked what ‘it’ was, he replied: ‘your fucking x-box, whatcha think huh?’
Over 80 branches shut down all their computer systems at 11am today, but to no avail.
“I rang him back and told him it didn’t work. He then asked if we left it off for 10 seconds and if we tried ‘blowing into the back of it?‘” added the chairman.
Unfortunately, after numerous attempts, the problem persisted and it was decided to upgrade the IT problem to a level two, meaning that a technician will have to actually call out to the affected banks.
It was then confirmed earlier that it will be next week before they will get around to fixing its collapsed computer systems as the whole IT department was based in India, resulting in further chaos for tens of thousands of customers.
The bank said 100,000 people had been affected by the issue, but banking experts said far more were left unable to use their bank accounts.